THE LAST STEP
Put Limona on your website.
Copy your unique snippet from the last step of setup. Add it to your site, publish, then check installation in Limona.
Choose your website platform.
WordPress
- Open your WordPress dashboard. Use your existing header/footer script tool or ask your website person to add a footer script.
- Paste the complete Limona snippet into the site-wide footer field. Save.
- Clear your site cache and open the public site in a new window.
WordPress.com needs a plugin-enabled plan with hosting features activated to run JavaScript. WordPress’s code guide.
Wix
- Open your site dashboard and go to Settings → Custom Code.
- Add code, paste your full Limona snippet, and name it “Limona”.
- Choose all pages and Body – end. Apply and publish your site.
Your site must support custom code; test the published site rather than the editor preview. Wix’s custom-code guide.
Squarespace
- Open your site’s Code Injection settings.
- Paste the complete Limona snippet into Footer. Save.
- Open your public site in a new window to check it.
Code injection depends on your Squarespace plan. Squarespace’s code-injection guide.
Shopify
- Ask your theme developer to add Limona, or duplicate your theme before editing it.
- Under Online Store → Themes, open Edit code, then Layout → theme.liquid.
- Paste the full snippet immediately before the closing </body> tag. Save and publish the tested theme.
This installs on your storefront, not checkout. Shopify’s theme-code guide.
A custom website
Paste the snippet just before </body> in the shared layout so it appears on every page. If your site limits outside scripts or connections, ask your developer to allow the Limona domain for both. Deploy your website update.
Someone else manages my site
In the Install step, click “Copy instructions for my website person”. Send that message to them. It includes your unique snippet and these instructions.
Check it is working.
- Return to Limona and click “Check installation & go live”.
- Open your published website. Click “Ask a question” and try a visitor conversation.
- Provide a test email address you control, then check the inquiry dashboard and the inquiry email.
If the snippet cannot be found, make sure your site is published, the code appears on your homepage, and any cache has been cleared. The check reads your homepage the way a search engine does, so it cannot see code that only appears after the page opens, such as code added through a tag manager. Paste the snippet straight into your site’s footer or custom-code field instead. If it still cannot be found, contact our team.
If replies fail, check your subscription and setup status in the dashboard. If an inquiry email is missing, the conversation remains in your dashboard with its delivery status.
Good to know.
- Use your exact website address. Your assistant only answers on the address you entered in step 1, for example https://www.yourbusiness.com. If visitors also reach your site at another address, such as the version without “www”, the assistant will not appear there. Enter the address your visitors actually use. A new address needs a new approval and installation check.
- What your assistant knows. Only the facts you reviewed and approved. When it does not know something, it says your team will confirm. It does not book appointments, take payments or check live availability.
- When an inquiry reaches you. A conversation appears in your dashboard once the visitor gives an email address or phone number. We send one email to your inquiry address at that moment. Anything the visitor says afterward is in the dashboard, not in that email. Conversations where the visitor never shares contact details are not listed.
- Your plan. Each plan includes a number of visitor conversations a month: 100, 300 or 600. When they are used up, a new visitor who sends a message is told the monthly limit has been reached, and conversations open again at the start of your next billing month. Visitors already mid-conversation can finish. Your own private tests do not count.
- Setup testing. Preparing facts and testing answers while you set up has a limit. If you reach it, contact our team and we will help.
- Updating your answers. Edits stay private drafts until you test and approve them. If your website address is unchanged, approving keeps your assistant live. You can pause it at any time from your dashboard.
- Your free trial. Every plan starts with a free 30-day trial. A card is required to start and is not charged during the trial. Your dashboard shows the date the trial ends. After that your plan renews monthly at its price ($49, $99 or $149) unless you cancel first. The usual conversation limit of your plan applies during the trial. We email a reminder a few days before the trial ends. Each account gets one free trial; if you have already used yours, your plan starts today and your card is charged then.
- Canceling. Choose Manage subscription in your dashboard. If you cancel during the trial you are not charged. Otherwise a cancellation takes effect at the end of the period you have paid for; if your assistant is live, it keeps answering until then and stops afterward. To change plans, contact our team.