Questions
Straight answers. No asterisks.
The things owners ask us. If yours is not here, it is the first thing we will answer when we talk.
What is Limona?
Limona is an AI assistant for your website. It answers visitors’ questions using your business’s own information, asks what your team needs to know, and hands your team the complete inquiry.
What kinds of businesses is it for?
Any business whose visitors ask similar questions before they buy, book or get in touch. We group them into seven categories: Home Services, Rentals & Property, Education, Events & Leisure, Retail & Ecommerce, Legal & Finance, and Health & Fitness. Examples include wedding venues, dog grooming, cleaning, party-equipment rentals, schools, law and accounting firms, chiropractors and med spas, vacation rentals, charters, campgrounds, auto detailing, luxury retail, storage and parts. These are examples, not a limit. Tell us what you do.
Where do the answers come from?
From the facts you give us and approve. When Limona does not have an answer, it says your team will confirm, and it puts the question in the inquiry summary.
What does it not do?
It does not book appointments, take payment, or check availability or stock. It does not give legal or medical advice. It does not connect to your calendar, your store or other systems unless a connection is built later. Your team confirms prices and availability.
Can it tell a visitor whether a date or a time is open?
No. Limona does not check availability. It collects the date or time the visitor is asking about, and your team confirms whether it works.
Can it tell a visitor whether an item is in stock?
No. Limona does not check stock. It answers from the product information you provide, and your team confirms what is on hand.
Can it quote a price?
Limona does not work out custom quotes or promise a price. Where a business supplies simple rates, such as a price per guest, an answer can show an estimate worked out from those rates. That depends on how the business is set up, and an estimate is never a binding quote. Your team confirms the price for the visitor’s situation, and the details Limona collected are waiting in the inquiry summary.
We are a law firm, a clinic or a med spa. Is that all right?
Limona can answer questions about your services and collect inquiry details. It does not give legal or medical advice. A question like that goes to your team.
Does it connect to our calendar or other software?
Not today. It does not connect to your calendar, your store or other systems unless a connection is built later. Your team receives each inquiry as a summary, with the conversation behind it.
What does my team receive for each inquiry?
An inquiry summary by email: who the visitor is, what they asked for and how to reach them, with the conversation behind it. Text message alerts are not available today.
What counts as a conversation?
One visitor session on your website. It counts once, however many questions the visitor asks. Owner tests and failed replies are not counted. Plans are sized for engaged chats, not for all of your site traffic, and each plan has a set number of conversations a month.
What if we need more conversations in a month?
Upgrade from your dashboard at any time. The upgrade starts straight away and you pay only the prorated difference for the rest of the period, shown to you before you confirm. We email you at 80% and at 100% of your allowance. If you reach it, chats already under way can finish and new visitors see a contact form, so their message still reaches you. You are never charged automatically for extra conversations.
Can I switch plans?
Yes, from your dashboard. An upgrade is prorated and starts only after the payment succeeds, and the exact amount is shown before you confirm. A downgrade takes effect at your next renewal, and you can cancel a scheduled downgrade before then. During the free trial a change takes effect at once, costs nothing and keeps your trial end date.
Is there a setup fee?
Guided onboarding walks you through setup. If you want help, request setup assistance and our team will reach out.
How does setup work?
Guided onboarding takes you from your information to a live assistant: add your information, test it privately, approve it, then put it on your site. Installation instructions are provided for your website platform. If you want help, request setup assistance and our team will reach out.
Is there a free trial?
Yes. Every plan starts with a free 30-day trial. A card is required, nothing is charged during the trial, and your plan then renews monthly at its price unless you cancel. Each account gets one free trial. Guided onboarding walks you through adding your information, testing privately, approving, and installing on your site.
Can we stop at any time, and what happens to our inquiries if we leave?
The plans are month to month, and you can stop at any time. Your inquiries are yours: if you leave, ask and we’ll export them for you and then delete our copies.
Does it pretend to be a person?
No. It says plainly that it is an assistant, and it hands anything it cannot answer to your team.
Try Limona free for 30 days.
Add your information, test your assistant privately, and put it on your site. A card is required; your plan renews monthly after the trial unless you cancel.